Phone: 1300 HOSTPLUS (1300 467 875) Intl: +61 (3) 9624 7370 Fax: 1800 HOSTPLUS (1800 467 875)
Postal Address Locked Bag 3 Carlton South VIC 3053
8am - 8pm All states Monday to Friday
Online enquiry form
Australian Capital TerritoryUnit 6, Ground Floor33 Allara StreetCanberra ACT 2601
South Australia / Northern TerritoryLevel 2104 Frome StreetAdelaide SA 5000
Western AustraliaLevel 212 St. Georges TerracePerth WA 6000
New South WalesLevel 5, Sydney Central477 Pitt StreetSydney NSW 2000
TasmaniaLevel 2119 Macquarie StreetHobart TAS 7000
QueenslandLevel 11 120 Edward StreetBrisbane QLD 4000
VictoriaLevel 2, Casselden Place2 Lonsdale StMelbourne VIC 3000
If you have a complaint, please call HOSTPLUS on 1300 HOSTPLUS (1300 467 875). We’ll do everything in our power to attend to your matter promptly and courteously. If you are not happy with the way your matter is handled, we want to know.
Please write to:HOSTPLUSComplaints OfficerReply Paid 84069Carlton South VIC 3053
The HOSTPLUS trustee aims to resolve all complaints within 90 days of receipt. However, if you are not satisfied with either the way HOSTPLUS handles your complaint or its resolution, you may contact the Superannuation Complaints Tribunal (SCT). The SCT is an independent body set up by the Commonwealth Government to assist in resolving certain types of complaints. You can contact the SCT on 1300 780 808 for the cost of a local call.
Please note that there are certain criteria and time limits as to when a complaint can be lodged with the SCT.