Online help
If you're a HOSTPLUS member, you might find the answer you're looking for in our online Member FAQs. It's quick and easy to search for exactly what you need - from how to join HOSTPLUS to making an investment choice.
You can also e-mail us your question to info@mail.hostplus.com.au, or complete our online form.
Call us
Phone: 1300 HOSTPLUS (1300 467 875)
Calls from outside Australia: +61 (3) 9624 7370
Hours of operation 8am - 8pm, Monday to Friday
If you're an employer, you can also contact your local HOSTPLUS Account Manager for specialist advice and support.
Postal Address
HOSTPLUS
Locked Bag 3
Carlton South
VIC 3053
Fax
1800 HOSTPLUS (1800 467 875)
State administration offices |
Australian Capital Territory
Unit 6, Ground Floor
33 Allara Street
Canberra ACT 2601 |
New South Wales
Level 5, Sydney Central
477 Pitt Street
Sydney NSW 2000 |
South Australia / Northern Territory
Level 2
104 Frome Street
Adelaide SA 5000 |
Tasmania
Level 2
119 Macquarie Street
Hobart TAS 7000 |
Western Australia
Level 2
12 St. Georges Terrace
Perth WA 6000 |
Queensland
Level 11
120 Edward Street
Brisbane QLD 4000 |
Victoria
Level 2, Casselden Place
2 Lonsdale St
Melbourne VIC 3000 |
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Do you have a complaint about your super?
If you have a complaint, please call HOSTPLUS on 1300 HOSTPLUS (1300 467 875). We’ll do everything in our power to attend to your matter promptly and courteously. If you are not happy with the way your matter is handled, we want to know.
Please write to:
HOSTPLUS
Complaints Officer
Reply Paid 84069
Carlton South VIC 3053
The HOSTPLUS trustee aims to resolve all complaints within 90 days of receipt. However, if you are not satisfied with either the way HOSTPLUS handles your complaint or its resolution, you may contact the Superannuation Complaints Tribunal (SCT). The SCT is an independent body set up by the Commonwealth Government to assist in resolving certain types of complaints. You can contact the SCT on 1300 780 808 for the cost of a local call. Please note that there are certain criteria and time limits as to when a complaint can be lodged with the SCT.