• HOSTPLUS
Contact Updated 11 October 2011

Feedback

We'd love to hear from you

As the super fund dedicated to the hospitality, tourism, recreation and sport industries it should come as no surprise that HOSTPLUS prides itself on delivering the best possible service to our members and our employers.

Your feedback is a great way for us to understand your needs and make improvements.

If you have feedback, would like to share a great experience, or have ideas for our customer service, website or products, we invite you to let us know.

  • Call 1300 HOSTPLUS (1300 467 875)
  • E-mail using our online form
  • Write us a letter to HOSTPLUS, Locked Bag 3, Carlton South VIC 3053
  • Send feedback about our website to webteam@mail.hostplus.com.au. You may also like to read ‘about this site’ to find out how to optimise your experience here.

Do you have a complaint?

If our service or products fail to meet your expectations please call us on 1300 HOSTPLUS (1300 467 875).

We’ll do everything in our power to attend to your concern promptly and courteously. And if you’re not happy with the way your complaint is handled, we want to know.

Please write to:
HOSTPLUS
Resolutions Officer
Reply Paid 84069
Carlton South VIC 3053

HOSTPLUS aims to resolve all complaints within 90 days of receipt.

If you’re not satisfied with the way HOSTPLUS handles your complaint or its resolution, you can contact the Superannuation Complaints Tribunal (SCT). The SCT is an independent body set up by the Commonwealth Government to assist in resolving certain types of complaints.

  • Call the SCT on 1300 884 114 for the cost of a local call
  • Write to the SCT at Superannuation Complaints Tribunal, Locked Bag 3060, Melbourne VIC 3001.
  • Submit your complaint online

Please note that there are certain criteria and time limits as to when a complaint can be lodged with the SCT. The SCT is a tribunal specifically set up by statute to deal with superannuation complaints and would be your first point of contact.

If you are unhappy with the way we’ve handled your complaint, in some cases, you may also be able to ask the Financial Ombudsman Service (FOS) to resolve a dispute. The FOS is an independent dispute resolution body. Depending on the nature of the complaint, FOS may have jurisdiction.

  • Call  FOS on 1300 780 808, 9am – 5pm
  • Write to Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001
  • Lodge a dispute online

Related links

Contact us

    
Follow @HOSTPLUS

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