• HOSTPLUS
Contact Updated 11 Oct 2011

Feedback

We'd love to hear from you

As the super fund dedicated to the hospitality, tourism, recreation and sport industries it should come as no surprise that HOSTPLUS prides itself on delivering the best possible service to our members and our employers.

Your feedback is a great way for us to understand your needs and make improvements.

If you have feedback, would like to share a great experience, or have ideas for our customer service, website or products, we invite you to let us know.

  • Call 1300 HOSTPLUS (1300 467 875)
  • E-mail using our online form
  • Write us a letter to HOSTPLUS, Locked Bag 3, Carlton South VIC 3053
  • Send feedback about our website to webteam@mail.hostplus.com.au. You may also like to read ‘about this site’ to find out how to optimise your experience here.

Do you have a complaint?

If our service or products fail to meet your expectations please call us on 1300 HOSTPLUS (1300 467 875).

We’ll do everything in our power to attend to your concern promptly and courteously. And if you’re not happy with the way your complaint is handled, we want to know.

Please write to:
HOSTPLUS
Resolutions Officer
Reply Paid 84069
Carlton South VIC 3053

HOSTPLUS aims to resolve all complaints within 90 days of receipt.

If you’re not satisfied with the way HOSTPLUS handles your complaint or its resolution, you can contact the Superannuation Complaints Tribunal (SCT). The SCT is an independent body set up by the Commonwealth Government to assist in resolving certain types of complaints.

  • Call the SCT on 1300 884 114 for the cost of a local call
  • Write to the SCT at Superannuation Complaints Tribunal, Locked Bag 3060, Melbourne VIC 3001.
  • Submit your complaint online

Please note that there are certain criteria and time limits as to when a complaint can be lodged with the SCT. The SCT is a tribunal specifically set up by statute to deal with superannuation complaints and would be your first point of contact.

If you are unhappy with the way we’ve handled your complaint, in some cases, you may also be able to ask the Financial Ombudsman Service (FOS) to resolve a dispute. The FOS is an independent dispute resolution body. Depending on the nature of the complaint, FOS may have jurisdiction.

  • Call  FOS on 1300 780 808, 9am – 5pm
  • Write to Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001
  • Lodge a dispute online

Related links

Contact us

Follow @HOSTPLUS

C4YC on facebook

  • This one's for our Melbourne cooks! Is anyone going to the Harvest 'n' Graze Festival this Sunday? Looks like a good excuse for a great big picnic :)

    Harvest 'n' Graze

  • Only 1 week left to get your Cook for Your Career entry in! What are you waiting for? Just cook something amazing, take a photo, note down the recipe and then tell us why you want to win - it's easy! Go on!

    Cook for your career - Brought to you by HOSTPLUS

  • Imagine working and learning side-by-side with one of these great chefs, like Adam D'Sylvia at Coda. Not a bad stint to have on your resume! Submit your Cook for Your Career entry before February 10th to be in with a chance...

    Cook For Your Career - Chefs & restaurants involved

  • This one's for our Melbourne cooks! Anyone going to @harvestngraze this Sunday? Looks like a good excuse for a great big picnic! http://ow.ly/8P3ai

    Harvest 'n' Graze

  • What's cooking for dinner tonight? Is it something you could use as your Cook for Your Career entry?

  • Compliance Update

    23 Jan 2012
    More magazine Dec 2011. Legislative updates.

  • Changes to daily crediting rates

    23 Jan 2012
    HOSTPLUS intends to move from weekly declared net fund earnings to daily declared net fund earnings during 2012.

  • What happened when HOSTPLUS went to Brisbane...

    22 Nov 2011
    We won not just one, but four ASFA Communications Awards, which are provided to super funds in recognition of outstanding marketing and communications.

  • HOSTPLUS extends digital presence through new enhanced website

    21 Nov 2011
    HOSTPLUS announced improved functionality and an enhanced user experience with the launch of its new website, in a major step forward for the Fund’s digital presence.

  • Market Update - 9 August 2011

    09 Aug 2011
    The last few weeks, and in particular recent days, have seen some quite dramatic events and market movements around the world.

  • Balanced option delivers impressive double-digit return

    05 Aug 2011
    We’re delighted to announce that our Balanced investment option has delivered a double-digit return of 10.11% for the financial year ending 30 June 2011.

  • What's Happening With Markets Right Now?

    05 Aug 2011
    There were some significant movements in markets overnight. JANA Investment Advisers have provided the following analysis of this activity.

  • Protecting your account against fraud

    14 Jul 2011
    Recent media attention has focussed on the risk of identity fraud faced by financial institutions and members of Australian Superannuation Funds.

  • HOSTPLUS launches online advice service - Super Adviser

    26 May 2011
    Super Adviser is now available exclusively to HOSTPLUS members, delivering intra-fund advice via a secure and user-friendly online approach. The self-service web tool allows members to access a statement of advice as and when they choose and without the need to actually sit down with a planner.

  • 2011 Budget - super update

    11 May 2011
    As we expected the 2011 Federal budget included only a few changes to superannuation rules. Those that were announced were minor in comparison to the major superannuation reforms seen in previous years. In this update we have included details on the key announcements affecting superannuation benefits and investments.

  • New addition to our Senior Executive Team

    12 Apr 2011
    HOSTPLUS has announced the appointment of Paul Watson as Executive Manager, Member and Consumer Choice.

  • The voting begins! National search for skilled apprentices to work in Australia’s restaurants

    25 Feb 2011
    Six people from across Australia have been announced as state and territory finalists in our national cooking competition 'Cook For Your Career'; an apprenticeship program designed to tackle Australia’s national skills shortage in the restaurant industry and develop new talent by awarding one passionate person a full training apprenticeship in a leading restaurant.

  • Affected by the recent flood events: how HOSTPLUS can help

    11 Jan 2011
    HOSTPLUS is deeply saddened by the recent flooding in Queensland, New South Wales, Victoria and Western Australia and also those affected by last year's Victorian bushfires.

  • HOSTPLUS enhances product line to deliver greater return to members

    30 Nov 2010
    HOSTPLUS today announced the launch of three new initiatives designed to deliver innovation and greater benefits for its members.

  • Changes to HOSTPLUS investment options

    28 Oct 2010
    As part of responsible investment practices, HOSTPLUS’ investment manager line up as well as our objectives and strategies, are regularly reviewed to help ensure all possible investment opportunities are fully optimised. As such from time to time changes may occur.

  • HOSTPLUS Launches new 'Choose Quality' Campaign

    27 Oct 2010
    We've launched a unique advertising campaign that illustrates why HOSTPLUS is a quality fund, including a series of three television commercials (TVCs), the first of which went to air Sunday 24th October 2010.
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