Our products and services
Learn about super
Manage your super
Retirement
Forms and resources
Login
-
Member Online
Enter your Member Number and Password to access your account anytime.
-
Pension Online
Log in to manage your Pension account 24 hours a day, 7 days a week.
-
QuickSuper
Pay your employees super contributions across multiple super funds.
-
Self-Managed Invest (SMI) for SMSF
Enter your Username and Password to access your account and start managing your investments.
Join Hostplus
-
Member Join
Everyone is welcome to join us as a member of our personal super plans.
-
Pension Join
Starting a Hostplus Pension or joining Hostplus if you’re not already a member is easy.
-
Employer Join
No fees. Easy payments. Become a registered Hostplus employer in less than 10 minutes.
-
SMSF Join
It only takes a few minutes to register to invest with Hostplus Self-Managed Invest.
Supporting
our members
Every member’s situation is different. At some point in your life you might be faced with difficult challenges. You're not alone. Everyone struggles at times with their health, wellbeing, or financial situation.
As a super fund, one of our responsibilities is to help support you on your journey to retirement.
Why you might
need support
You might find yourself in a vulnerable situation for many reasons. These reasons may be temporary or ongoing, may occur gradually or suddenly, and may relate to single or multiple factors.
You might need support because of:
- health conditions – mental health concerns, disabilities, accidents, injuries, and ageing can leave some people vulnerable
- natural disasters
- family violence
- relationship breakdown
- grief and bereavement
- isolation
- difficulty with comprehension, reading and writing
- financial problems.
There could be another reason for needing help that’s not listed here.
How we can help
At Hostplus, we’re committed to recognising and helping support our members experiencing vulnerability. Our employees receive dedicated training on these matters, so they’re equipped to support members’ unique situations and circumstances.
The support we can offer you ranges from simple help with your account, to assisting you with insurance claims, complaints, and applying for early access to your super. Our specialist teams will work with you to help ensure that the process is easy and you’re supported from start to finish.
You can contact us for support in the following ways:
- online, using our live chat
- over the phone
- via the post
- in person at one of our ServicePlus centres.
If you'd prefer that we call you, please provide your contact details in an email or live chat, along with your preferred time for us to call.
You can also nominate anyone to talk to Hostplus on your behalf, as long as you authorise them over the phone or in writing. Please note they won’t be able to make changes to your account.
Explore your
options
Accessing your super
There may be situations where you need to access your super earlier than retirement age. If you’re suffering severe financial hardship you might be eligible. Our online process to apply is quick and easy.
Making an insurance claim
We know that making an insurance claim can be stressful. That’s why we have a dedicated in-house team of experts to help guide you through every step.
Financial advice
Get financial advice about your Hostplus super account (including insurance), at no extra cost to you.
Translating and Interpreting Service (TIS)
If English is not your preferred language, contact Hostplus and we can arrange an interpreter for you.
The government also provides an interpreting service. Call 131 450 or visit their website.
How to get help
outside Hostplus
These organisations can offer support when you need it most.